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You can submit a service request online or call us directly on 1800 188 926. We will review the details and help you with the next step.

We recommend submitting a service request 2–3 days in advance. Availability is confirmed only after OneTwoKlean reviews and accepts the request.

No. The online form submits a service request. Our team will review the service type, property location, scope and availability before providing or confirming the next step. A booking is only confirmed after the service proposal is accepted and any required deposit is received.

No. OneTwoKlean prices services according to the agreed scope rather than using an instant online calculator. We may request photographs, additional information or a property walkthrough before providing a final proposal.

Tell us your location, the service you need, the size and condition of the property or site, and any priority tasks. A preferred date, access details and photos can help us assess the work. We may ask for more information or arrange a walkthrough before providing a proposal.

A deposit may be required. The amount will be shown in your service proposal and applied toward the total price. A booking is confirmed after you accept the proposal and any required deposit is received.

Please contact our office as early as possible. We will review any added or changed tasks and confirm whether the scope, price or schedule needs to change before the work proceeds. Team members cannot approve service variations on site.

Our regular coverage includes George Town & Tamar Valley, Launceston & Surrounding Localities, Northern Midlands & Meander Valley, and North-East Tasmania. Port Sorell & Surrounds is subject to availability. KleanBuild is available for suitable construction, renovation and post-build cleaning projects across Tasmania, subject to project size, location and assessment. If your town or locality is not listed, contact OneTwoKlean to discuss your required service. A request does not guarantee availability or confirm a booking.Explore all service areas

Yes. You can provide your preferred date or timeframe when submitting your request. Requested dates remain subject to team availability and are not confirmed until OneTwoKlean accepts the service request and confirms the booking.

Yes. More than 96 hours before the scheduled service, no cancellation fee applies. Within 96 hours, a 50% cancellation fee applies. Same-day cancellations, no-shows or failure to provide access incur a 75% cancellation fee. Deposits are generally non-refundable once a booking is confirmed, but any deposit already paid is credited toward an applicable cancellation fee so you are not charged twice. Emergency situations may be reviewed individually.

Yes. We offer weekly, fortnightly, and every three weeks recurring cleaning through our KleanRoutine service. Recurring clients receive priority booking and consistent task-based pricing.