Klean Spaces – Happy Faces
The OneTwoKlean Standard
How we deliver a clean you can trust: agreed scope, documented systems, safe work, and people who care about doing the job properly.
100% Satisfaction Guarantee
We stand behind every clean. If something within your agreed scope is not right, let us know within 72 hours of your service and we will make it right under our service terms.
- 1
Contact within 72 hours
Tell us about any issue within your agreed scope within 72 hours of your service.
- 2
We review your scope
We check the concern against the agreed scope of your service.
- 3
Rectified under our terms
Appropriate rectification is carried out according to our service terms.
This is a service guarantee, not an unconditional refund. See our service terms.
Agreed scope, prepared space
A great clean starts before anyone picks up a cloth. We agree the scope with you and prepare properly so the visit runs smoothly.
Agreed scope, before we start
Every service begins with a written scope so you know exactly what is included, what is excluded, and the areas we will attend to. Nothing is assumed and nothing is left to guesswork.
Clear preparation guidance
We share simple preparation steps ahead of each visit, from clearing benchtops and securing valuables to advising on pets and access. A prepared space means a smoother, safer clean.
Right people, right method
The scope drives the team, the equipment and the products selected for your site, so residential, commercial and specialist cleans are approached the way they should be.
Cleaning backed by written systems
We rely on documented systems, not memory, so the standard is consistent from one visit to the next.
Documented cleaning systems
We work from documented systems rather than memory. Checklists, task sequences and product guidance keep every visit consistent, repeatable and accountable.
Method statements on file
For higher-risk or specialist tasks we hold method notes that describe how the work is carried out, the equipment used and the precautions taken.
Records you can rely on
Visit records capture what was completed, who attended and any items noted for follow up, giving you a clear trail of care for your home or workplace.
Safe work, planned and documented
Safety is part of how we work, with the right statements and sheets in place for the tasks we carry out.
Safe Work Method Statements (SWMS)
Where a task calls for it, we prepare Safe Work Method Statements so high-risk work is planned, documented and carried out with the right controls in place.
Safety Data Sheets (SDS) for chemicals
We keep Safety Data Sheets for the chemicals we use and select products with care. Team members are briefed on safe handling, storage and disposal.
Hazard awareness on site
Our team is trained to identify and report hazards, work safely around your space, and leave the site tidy and secure at the end of every visit.
Reviewed, then reported back to you
We check our work and we listen. Your feedback is how we keep the standard honest.
Inspected, not assumed
Completed work is reviewed against the agreed scope before we pack up, so shortfalls are caught on site rather than after we have left.
Feedback welcomed
We invite your feedback after each service. Honest input helps us adjust priorities, refine our approach and keep the standard where it should be.
Concerns followed up
If something within the agreed scope is not right, we want to know. In-scope concerns are reviewed and suitably rectified under our service terms.
People you can welcome in
Inviting someone into your home or workplace takes trust. We earn it through screening, training and accountability.
Staff screening
Team members are screened as part of joining OneTwoKlean, with checks appropriate to the homes and workplaces they will attend.
Trained and inducted
New team members are inducted into our systems, safety practices and client expectations before they attend sites on their own.
Continuous development
We keep our team current on safe chemical handling, equipment use and cleaning technique so the standard holds visit after visit.
Your information, handled with care
We treat client details and access information as confidential, and we take measured steps to protect the data we hold. To support that work we partner with Cyberlutions, a cybersecurity specialist, for guidance on protecting our systems.
Confidential by default
Client information and site access details are kept confidential and shared only where needed to deliver your service.
Measured cyber protection
With Cyberlutions we apply practical, risk-based measures to help protect the information we hold, rather than promising absolute security.
We focus on practical, ongoing protections and responsible handling of your information.
Experience the OneTwoKlean Standard
Ready for a clean delivered to an agreed scope, with documented systems and people you can trust? Start with a service request.